The organizations across all industry verticals rely heavily on Business Process Management to manage overall cost by streamlining the whole process. But in order to improve the customer experience and shifting the unparallel focus on innovation, such aspiring organizations need to have Digital Process Automation. The BPM focuses on Cost reduction, Compliance, and a seamless process of management. Whereas DPA also focuses on a large number of business-driven applications that lay emphasis on Innovation and customer outcomes.
DPA is a method whereby digital technology is leveraged to automate one or more mundane tasks involved in a business process. These tasks are partially automated in order to leave the scope for some human interaction, typically DPA occurs after a task or process has been digitalized to some extent.
Benefits DPA brings to your organization
Saves Time
By automating numerous manual repetitive tasks in your organization, you can bring down your employees’ unproductive time, thereby allowing them to focus more on important core/productive tasks.
Reduces Operational Cost
When you automate processes, you also improve employee effectiveness by automating repetitive tasks and contribute towards financial savings of your organization that can have a big effect on the company’s bottom line. Hence, you can better optimize your manpower.
Organizational Flexibility
The ability for employees to work from home if needed, the ability to work as per employees suitability & comfort. Even when things return to normal the organizations will still be required to react to challenges like changing consumer preferences, volatility in demands in real-time, etc. DPA offers organizations to stay connected and functional and become more flexible.
Improved Customer Service
Automation allows employees to focus less on repetitive, time-consuming, and tedious tasks whereas enables them to spend more time assisting customers issues. DPA solutions also improves the customers experience by offering them more efficient & hazel free interactions with organization. For instance, banks can improve the customer experience by automating the account opening process, manufacturing organizations can improve the customer experience by automating the warranty claim process.
Increased Compliance & Security
Manual & Paper-based processes are not only inefficient, but they also consume more time, they lead to loss of documents, security breaches, and low levels of compliance. DPA makes it easy to store, makes it secure, and accessible to important information and documentation electronically.
DPA makes organizations Flexible, Adaptable, and Compatible, empowering them towards a cloud-first economy. Such an organization can now leverage their full potential of cloud ecosystem with the V3iT DPA approach, altogether with its set of user-centric services & solutions to increase business value and INNOVATION speed to market.