ROI simply put is percentage of net return on investment on cost of investment. Let us exemplify. Today you have 5 individual employees working full-time supporting your SAP systems. Total cost of ownership is around $200,000 per employee (all benefits and overheads included), which is a Million dollar outgoing every year. This does not include aspects such as net promoter score (how likely your customers will recommend you), customer satisfaction, cost per customer contact, customer lifetime value, retention rates (employee and customer), etc.

Your employee productivity is at 60%, since they are spending time experimenting, researching and there is a cost associated with it. They are dedicated to your organization, but you are gaining only 60% of you spend. 

Let us say you hire V3iT TEAMS of 8 individuals and focus your employees to do other important tasks. V3iT TEAMS is a shared services model – dedicated only 50% of the time. Our research indicates 45% tasks can be automated using current technology. Let us say they cost the same as your full-time employees for this example. You still have 60% more resources at half the cost and most likely completing all your current workload with scope to grow to meet the want. You are only paying for their time spent to you, right there your total cost of ownership has halved. Your productivity has increased just by the sheer number of resources by 60%. Also, there is no cost for experimentation. They are trained and have access to other trained resources and most likely have done that and been there before, so your effectivity service delivery has increased significantly, which is also a substantial tangible net increase. There is no cost of retention or attrition because that is taken care of by buffered resources that are already included in the V3iT TEAMS model. To add to it customer satisfaction, lifetime, all see a significant increase.

This is a tried and tested model for over 21 years and there is nothing for you to lose. You can start small and witness the impact by taking baby steps.

The largest retailer that owns no inventory – Amazon, the largest accommodations provider that owns no real estate – Airbnb, the world’s largest movie house that owns no cinemas and saw no effect of the pandemic – Netflix, the fastest growing banks with no money – cryptocurrency, the world’s most popular media creator that owns no content – Facebook and the list is ever growing. Your business too has a disruptor coming and its invisible to you. It can come and strike at an arm’s length and you need to step on the gas pedal to ensure your business stays growing even if there is disruption.

After all, would you start producing power in your business backyard or would you rather give it to an electric utility company? Would you rather build dams and study the efficiency of sewage or outsource it to your water and sewage utility company?

Information technology (IT) is no different. Let the experts help you do your IT while you manage IT to be subservient to your changing business needs. You need the latest mobility technologies to be nimble and agile and confront your business challenges. You need to use whatever resources are necessary to make it happen and not have your core people focus on that happening – they can rather focus on innovations to help your business grow. After all, your business goals and objectives align with your organizational products/services and your customers.

Not only are all organizations increasing their IT dependence, but there is an accelerating decline in labour due to baby boomers retiring. (Millennials now represent the biggest workforce).

The many faces of learning are formal training, informal training, and on-the-job support. For formal training we deploy SCORM based LMS with web-based virtual classroom training on demand basis with assessments and quizzes. For informal training, we deploy active learning mechanisms such as videos, wikis, and collaborative content on JAM sites. For on-the-job support, we have guided processes, with simulated workflows to suit each persona in your organization, reference material and in-app push notifications to nudge as and where required.

By using various techniques, we not only increase productivity, but we also enrich experience and create/distribute learning content more effectively and efficiently.

Providing your workforce with relevant content when they need it, helps build new skills, reinforce existing competencies, and improve on-field performance.

Performance support including context-sensitive help, multimodal content production, e-learning courses/tutorials, automated localization, increased user adoption, decreased user errors, increased employee satisfaction, building new skills, reduced costs and operating expense, are all objectives simultaneously achieved because of these methods and means to transferring knowledge continuously.

While Cloud has enabled the enterprise to adopt an elastic scalable model, we provide you the same elasticity in expanding / contracting your services at will without need to contract long-term.

We follow a two-pronged approach. A shift in paradigm calls for shifting from siloed uncoordinated efforts to a coordinated, integrated, structured approach. The second is to shift from individual technologies to combining and optimizing them, where feasible, to achieve a multiplying impact. The pillars of the two-pronged approach are digitization, automation, and analytics every step of the way.

Charting a heatmap and applying cost/benefit/risk analysis to each business process, allows you to gain insight on which project requires more effort and resources and which does not. Aligning the right mix of resources at the right time and reviewing it continuously to provide maximized impact. A triad is then drawn for each process optimization as we work with you. The first to focus on the customer – take an outside-in look to your processes and prioritize customer experience and journey at the prime spot. The second is to understand how you operate today and capitalize on facts and sentiments. The third is to design the future and enable the change – get the processes imbibed into the minds and hearts of your employees to ensure success through our two-pronged approach.

Complexity and disruption are the natural result of the means to adopt to use your budgets correctly – sparingly yet effectively where required. Multiple expertise, access to that expertise within the least time is essential to success. Just like Just-in-time inventory was the only means to keeping costs low and maximizing profits in the manufacturing industry, it is essential to have the right resources at the right time. It is like having a skilled contingent workforce available to you in an elastic model, eliminating all roadblocks.

Again, this comes back to your expertise. Your expertise is your products and services. We help you to bring in the Information Technology expertise as a utility to your end. Switch on when required. Switch off when not required. Expend when required and meet all your budgets.

By tailoring our services to your exclusive need at the times you require, meets the outcomes that you desire. Agility, Performance, Cost, Availability, Quality and Security are all met, while you embrace elasticity.

We give you access to experienced subject matter experts for unique/ complex issues as you stumble with the pay as you go model. The amalgamation of advisory services, pragmatic problem solving using the right technology is the essence of this. Access to the right talent at the right time is so important to solve issues before it is prime time. Cost efficiencies to scale up and down and access functions when required keeps you on track to continuous business requirement.

Where we differ is that you do not have to focus your energy to hire multiple vendors to plan, execute and optimize and measure success of each initiative you take. Tailor-made to your requirement, custom-fit where required guarantees seamless user experience.

The SLAs are not a one-time defined and done. As business objectives change, we review them with you and adjust them periodically and ensure that the SLAs account for usual and exception conditions and are current to the present business ambience.

SLA’s also need to be SMART (Specific, Measurable, Achievable, Relevant, Timely). Not reviewing them periodically could cost compliance and penalties, especially as the disruptive business ambience necessitates provisions for this continuous accommodation.

SLA’s can also be linked to continuous service improvement and make it a continuous tangible process.

We also improved SLA’s to also present RPI – risk process indicators, which is unique with us to give a 360-degree view and keep risk at watch to be remediated or mitigated where and when required.